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KB-9933: Why do the logs show "invalid password" when Provisioning/Syncing G Suite accounts?

App Access Service ,   App Gateway Service ,  

18 May,18 at 03:54 PM


Why do the logs show "invalid password" when Provisioning/Syncing G Suite accounts?


This error is likely due to a mismatch of password policies between Active Directory (set in Group Policy Management Editor) and G Suite.  For example: IF AD requires a 6 minimum character password, but G Suite requires 8.  In this case, a user could have a valid 6 or 7 character AD password, but the password will fail to sync to G Suite with the error "Invalid password" as it does not meet the G Suite length requirement.

To view the AD password Policy:

1.  Open Group Policy Management Editor
2.  Locate the policy used for Password Rules (Generally Default Domain Policy)
3.  Look in Computer Configuration -> Policies -> Windows Settings -> Security Settings -> Account Policies -> Password Policy

User-added image

To view the G Suite Password Policy:

To resolve, make sure that the Active Directory password requirements are equal to or exceed the length/complexity requirements for G Suite.

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