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KB-9788: ZPA - Home Directory option is not specified

12 February,18 at 11:34 AM

Applies to: All version of Centrify Infrastructure Services before Suite 2018

Problem:
When Zone Provisioning is configured in Hierarchical zone, the following error prompt when running ZPA / zoneupdate during provisioning users:
================================================================================
Failed to provision user UX_toto_dev@xxxx.xxx<UX_toto_dev@xxxx.xxx> . Error: Home Directory option is not specified.
================================================================================

The Home Directory Option is specified actually:
=============================
HomeDirectoryOption: ZoneDefault
=============================
 
Cause:
The log message is misleading which it actually points to both the Home Directory Option and GECOS. Therefore, the error came from gecos which is not specified:
========================================
provisioning_gecos_option:Unspecified
========================================
 
Workaround:
Please check if both Gecos Option & HomeDirectoryOption is specified.

Resolution:
The error message will be corrected in Suite 2018.

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