Centrify

Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-9653: Self-service Password Reset During Windows MFA Returns the Error "Failed to reset password, authentication service is not available"

Authentication Service ,   Privileged Access Service ,  

19 February,18 at 05:25 PM

Problem: 
  
When attempting to perform a self-service password reset on a machine with Centrify Agent for Windows, the popup error appears "Failed to reset password, authentication service is not available".  The error appears as soon as the Password Reset link is selected.
This issue is seen on cloud tenant Windows machines where the tenant has a custom URL set in Settings -> Customization > Tenant URLs

Resolution:
  
The self-service password reset functionality will work as long as the Windows machine has internet connectivity.
 
This issue is resolved in the Centrify Agent for Windows Component Update for Release 2017.3 (version 3.4.3 build 872) available in the Centrify Customer Support Portal.

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.

Related Articles

 articleKB-6073: How to join the Linux/Unix Centrify Server to Active Directory with specific Computer Role? articleKB-6056: How to report the group policy settings that are in effect for the local computer? articleKB-6227: How to delegate permissions to unlock Active Directory accounts articleKB-7555: Unable to login as root after upgrade to Centrify Suite 2016 (CDC 5.3.0) articleKB-6041: How to show current license type in use by adclient articleKB-6040: How to change the license type in use after adclient successful joined to the AD? articleKB-6154: Password update failed. Password reset is currently not enabled for AD users articleKB-10750: How to reset the administrator password in Privileged Access Service On Prem articleKB-6038: How to specify the license type to use when joining the server to AD using adjoin?