Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >

KB-9610: Getting "Network unavailable" error when a User is trying to enroll a device with a QR code

App Access Service ,   App Gateway Service ,  

6 April,18 at 11:44 PM


When a user tries to enroll a device with a QR code, the user may run into a "Network unavailable" error during the enrollment process, after entering the username:

User-added image


The policy doesn't allow "invite based enrollment".


The following setting has to be enabled in the policy that applies to the user:
In the policy, in the Centrify Admin portal, under Core Services > Policies, under Endpoint Policies > Device Enrollment Settings > "Enable invite based enrollment" has to be set to Yes.

User-added image

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.