Centrify

Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-9527: The Privileged Desktop Terminates When the Taskbar Settings Application is Selected

Authentication Service ,  

6 December,17 at 02:55 PM

Problem:  
   
The privileged desktop seems to terminate when the "Settings" application is selected from the taskbar context sensitive menu.
  
User-added image

Cause:
  
The privileged desktop does not terminate. Rather, the Centrify Agent for Windows switches back to the Default Desktop so the "Settings" application window will be realized.

The "Settings" interface is a WinRT (Windows Runtime) application that cannot run as the Administrator, therefore it cannot be launched in a privileged desktop.  WinRT applications always launch in the Default desktop.  When the user clicks on "Settings", the application window will be created in the Default desktop.  With the privileged desktop opened, the Settings application window would seem to not appear.  To prevent the user from thinking the Settings application is not working, the Windows agent switches back to the Default desktop.

The same behavior is seen when the "Personalize" and "Display Settings" desktop context menu applications are selected.
 

Resolution:
  
The Centrify Agent for Windows is working as designed.  The user should use the Centrify system tray icon to switch back to the privileged desktop.

User-added image

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.

Related Articles

 articleKB-3925: How to add Centrify parameter to a group policy articleKB-6056: How to report the group policy settings that are in effect for the local computer? articleKB-10750: How to reset the administrator password in Privileged Access Service On Prem articleKB-7048: Configuring a Privileged Role to Access a Resource on the Domain Controller articleKB-6041: How to show current license type in use by adclient articleKB-6073: How to join the Linux/Unix Centrify Server to Active Directory with specific Computer Role? articleKB-6040: How to change the license type in use after adclient successful joined to the AD? articleKB-7555: Unable to login as root after upgrade to Centrify Suite 2016 (CDC 5.3.0) articleKB-6044: How to configure users for automatic Kerberos Credentials for infinite renewal even after users have logged out?