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KB-9496: Warning: There is another Centrify DirectManage Access Manager running

31 January,18 at 12:57 PM

Applies to: All version of Centrify Infrastructure Services

When Access Manager is opened, the following prompt pops-up:
User-added image
It can be skipped after clicking “Yes” to continue, but it brings concern that if it affects Access Manager’s functionality.
Root cause:
It pops-up in following scenarios:
  1. MS SQL Compact is not installed
  2. Multiple instances of Access Manager are detected
Only “Sudoers Import” feature is affected by this prompt, so clicking “Yes” to continue does not affect all remaining functions.
If “Sudoers Import” feature is required, please install MS SQL Compact, which is shipped with Centrify Infrastructure Services. It can be found in \Common\Microsoft SQL Server Compact x.x\