Centrify

Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-9492: Citrix registry keys are cleared after uninstalling Suite 2014 Direct Audit agent on Windows

Auditing and Monitoring Service ,  

22 November,17 at 09:35 AM

Problem: 

Uninstalling Centrify Suite 2014 Direct Audit agent on Windows will clear some of the registry keys of Citrix. 

Before the uninstallation: 

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows] 
"AppInit_DLLs"="C:\\PROGRA~2\\Citrix\\System32\\mfaphook64.dll " 
"LoadAppInit_DLLs"=dword:00000001 

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Windows] 
"AppInit_DLLs"="C:\\PROGRA~2\\Citrix\\System32\\mfaphook.dll " 
"LoadAppInit_DLLs"=dword:00000001 

After the uninstallation: 

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows] 
"AppInit_DLLs"= <%This key value is being clear out> 
"LoadAppInit_DLLs"=dword:00000000 

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Windows] 
"AppInit_DLLs"= <%This key value is being clear out> 
"LoadAppInit_DLLs"=dword:00000000 


Cause: 

This is a known issue that uninstalling Suite 2014 Windows DA agent or upgrading to Suite 2014 Windows DA agent will modify these keys. 


Resolution: 

There is a fix addressed in a Suite 2014.1 one-off as well as Suite 2015. 

The end user has two options to fix this problem.

1. Upgrade to Suite 2014.1 one-off. 
2. Upgrade all the DA components to Suite 2015 or later. 

Note:
Please contact Centrify Support for the one-off package. And ensure the Citrix key values have been manually restored to the original before the upgrade. 

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.

Related Articles

 articleKB-7555: Unable to login as root after upgrade to Centrify Suite 2016 (CDC 5.3.0) articleKB-6073: How to join the Linux/Unix Centrify Server to Active Directory with specific Computer Role? articleKB-6041: How to show current license type in use by adclient articleKB-6040: How to change the license type in use after adclient successful joined to the AD? articleKB-6056: How to report the group policy settings that are in effect for the local computer? articleKB-6038: How to specify the license type to use when joining the server to AD using adjoin? articleKB-20210: Common Questions Regarding Centrify DirectControl and CoreOS article[How To] Enable Symantec VIP MFA for Centrify Server Suite on Linux Part I article[How To] Enable Symantec VIP MFA for Centrify Server Suite on Linux Part III