Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-9328: Windows Logon interface is frozen after selecting MFA Mechanism with Suite 2017.2

Centrify DirectControl ,  

13 October,17 at 12:32 AM

Problem:
When logging in with a user that has "Require MFA" configured the windows logon interface freezes on Windows 10 and 2016 after selecting an MFA Challenge type.

Cause:
This is a Microsoft issue and occurs on Windows RS2 builds below 1703.

Workaround:
Wait for logon screen to lock and try again. 

Resolution:
Update Windows to Windows RS2 build(1703) 

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.