Question:

How can the display size be changed from the default 1024 by 768 pixels when using the local RDP client instead of the built-in web client?


Answer:

1. Under Settings, Infrastructure, Local Client Preferences, make sure the checkbox "I have installed the Local Client Launcher on this computer" is unchecked.




2. Under Infrastructure, Systems, select the Windows system




3. Select the 'Actions' dropdown and choose your Login option (Select/Request Account or Enter Account)




4. After choosing or entering the correct credential and hitting continue, choose 'Download'




5. If prompted to open the file or save the file, Choose Save.




6. Go to the Downloads folder




7. Right click on the download RDP session and choose Edit.




8. On the Remote Desktop Connection Window, click on the Display Tab and adjust Display Configuration to desired size and click on Connect.




Note: The downloaded RDP session/file can only be used once and will expire within 1 minute of it being downloaded.

If running Privilege Service 17.8 and above:
https://centrify.force.com/support/Article/KB-9214-How-to-resize-display-for-rdp-session-when-using-the-local-rdp-client-on-Privilege-Service-17-8

If running Privilege Service 17.6 and below:
https://centrify.force.com/support/Article/KB-9249-How-to-resize-display-for-rdp-session-when-using-the-local-rdp-client-on-Privilege-Service-17-6-and-below