Centrify

Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-9247: Service Fails to Start After Installation of Centrify Agent for Windows

Authentication Service ,  

19 December,18 at 03:41 PM

Problem:
  
After installing Centrify Agent for Windows on Windows 2008 and 2012,  a service using an AD service account fails to start.  The popup error is:
 
Windows cannot start the <servicename> service on Local Computer
Error 1057: The account name is invalid or does not exist, or the password is invalid for the account name specified.
 
User-added image
  
Cause:
    
The root cause of the failure is that the services.exe fails to load the Centrify kerberos library, dzkerberos.dll. Without the kerberos library, the authentication of an Active Directory service account will fail.

Workaround:
  
The work around is to change the format for the service account login that is running the service to use the pre-Windows 2000 format instead of the UPN format.  This will allow the user to authenticate through the traditional method.  The example below is showing the Centrify Zone Provisioning Agent service, but the same issue is seen on all services (even third party services) that need a kerberos login.
  
i.e.: This is the UPN format that will cause the error
  
User-added image
  
This is the Pre-Windows 2000 format that will work
  
User-added image
 
Resolution:
  
Since the root cause of the failure is that Microsoft's services.exe fails to load the Centrify kerberos library. Centrify cannot provide a permanent solution.

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.

Related Articles

 articleKB-6044: How to configure users for automatic Kerberos Credentials for infinite renewal even after users have logged out? articleKB-6041: How to show current license type in use by adclient articleKB-6050: How to configure a group for automatic Kerberos Credentials for infinite renewal? articleCentrify's Privileged Identity Management Solution for Big Data articleCentrify 17.4 and 17.4 Hotfix Release Notes articleKB-6040: How to change the license type in use after adclient successful joined to the AD? articleKB-6073: How to join the Linux/Unix Centrify Server to Active Directory with specific Computer Role? article[How To] Enable Symantec VIP MFA for Centrify Server Suite on Linux Part I articleKB-6056: How to report the group policy settings that are in effect for the local computer?