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KB-9071: Why does a User see "A server error occurred. Please try again. (0x80190193)" message when enrolling a Windows 10 device

App Access Service ,   App Gateway Service ,  

22 August,17 at 03:28 PM


When enrolling a Windows 10 device, why will a User see the message saying, "A server error occurred. Please try again. (0x80190193)" and how can it be resolved?

User-added image


This error can occur in 2 scenarios;

1. User has exceeded the max number of devices that are allowed to be enrolled, in their Centrify policy for MDM
2. Windows 10 enrollment is not is not permitted in the User's Centrify policy for MDM

User-added image

To correct this issue, an Administrator will need to either increase the number of allowed devices to be enrolled in the User's Centrify MDM policy, or permit Windows 10 enrollment.

For additional information not covered in this guide or troubleshooting assistance, please review Centrify Online Help or visit the Customer Support Portal at

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