Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-9071 Why does a User see "A server error occurred. Please try again. (0x80190193)" message when enrolling a Windows 10 device

Centrify Identity Service, App Edition ,   Centrify Identity Service, App Plus ,  

22 August,17 at 03:28 PM

Question:



When enrolling a Windows 10 device, why will a User see the message saying, "A server error occurred. Please try again. (0x80190193)" and how can it be resolved?


User-added image




Answer:



This error can occur in 2 scenarios;


1. User has exceeded the max number of devices that are allowed to be enrolled, in their Centrify policy for MDM
2. Windows 10 enrollment is not is not permitted in the User's Centrify policy for MDM


User-added image


To correct this issue, an Administrator will need to either increase the number of allowed devices to be enrolled in the User's Centrify MDM policy, or permit Windows 10 enrollment.





For additional information not covered in this guide or troubleshooting assistance, please review Centrify Online Help or visit the Customer Support Portal at support.centrify.com.

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.