Centrify

Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-9058: DirectAudit licenses are not appearing in the licensing server

Auditing and Monitoring Service ,   Authentication Service ,  

26 September,17 at 10:52 PM

Problem:
DirectAudit licenses are not appearing in the Centrify Licensing Service Control Panel. 

Cause:
DirectAudit Management Service is what updates the license usage for DirectAudit to the Centrify Licensing Service. This service needs a restart to send license information. This issue is also caused when the DirectAudit Management Service is not configured or running. 

Resolution:
DA license setup

1. Open Centrify DirectAudit Management Server Control Panel (Audit Management Control Panel)
a. Ensure the Service is configured
b. Address any errors displayed
c. Restart the service.
 
2. Open Centrify Licensing Service Control Panel
a. Restart the service
b. DA Licenses Tab will show list of all DA license keys.

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.

Related Articles

 articleKB-6040: How to change the license type in use after adclient successful joined to the AD? articleKB-6041: How to show current license type in use by adclient article[HOW TO]Install and setup the Centrify Licensing Service articleKB-6038: How to specify the license type to use when joining the server to AD using adjoin? articleKB-6073: How to join the Linux/Unix Centrify Server to Active Directory with specific Computer Role? articleKB-1021: 'Failed to add key Reason: Invalid license key, or the license key has expired.' articleKB-6056: How to report the group policy settings that are in effect for the local computer? articleKB-10608: Getting a License Server error when opening Audit Analyzer articleKB-7555: Unable to login as root after upgrade to Centrify Suite 2016 (CDC 5.3.0)