Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-9045: Agent upgrade 2017.1 failure on Citrix XenApp 7.13

Centrify DirectControl ,  

11 August,17 at 04:11 PM

Applies to: Centrify Agent for Windows 3.4.1

Problem:
When upgrading Centrify Agent for Windows to 3.4.1 on a Citrix XenApp 7.13 the following message is received:
Failed to change registry. Value cannot be null. Parameter name: value
The windows agent will then roll back to previous version and not upgrade. Is it possible to upgrade the agent?  

Cause:
During the upgrade process the installer did not clean up an LSA registry.

Workaround:
Attempt the install for a second time and it will successfully finish. 

Resolution:
This will be fixed in a later release. 

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.