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KB-9003: Form filling does not work if the application requires MFA

Centrify Identity Service, App Edition ,  

21 November,17 at 12:50 PM

Applies to: All versions of Centrify Identity Service

Problem:

When user clicks the Centrify icon, selects the login credential and click "Go" on a website configured in Centrify portal, only  '...' is showing and there is no further response:

User-added image

Cause:

It could be caused by the application policy configured in Admin Portal > Apps tab > click the corresponding app > Policy. Currently, applications with strong authentication are not supported with Form-Filling.

Resolution:

Please check the application policy and confirm it is not MFA required.

If this is not working after changed the app policy, please try to clear the browser cache and delete all saved password/usernames stored in browser.

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