Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-8950: Custom Centrify Browser Extension apps captured using Centrify Infinite apps tool do not submit after credentials are filled in successfully

Centrify Identity Service, App Edition ,   Centrify Identity Service, App Plus ,  

12 July,17 at 11:49 PM

Problem:



After using the Centrify Browser Extension "Infinite apps" capture tool in Firefox, the app launch submits the username and password, but does not submit for log in. 



Cause:



This could occur because when the app was captured, the auto select option was used, which defaults to submit via Enter key, and not Submit button click.


User-added image





Workaround:



N/A



Resolution:



To solve, capture the app using Manual mode. This will allow the User/Admin to capture the info following a walk through, and then offers an option to use Enter key submit (default) or to use click of Submit button.


User-added image



Follow the prompts to select the Username and Password, and then at the end of prompts, choose to "Right click the Sign in button on the Web Page to capture it" option. 


User-added image



Note- If the non working app has already been captured and deployed to users, save the newly captured app using manual mode, and then copy and paste the Submit option for the new app, into the deployed version. 



User-added image




See here for more information on  "Adding web applications by using Centrify Identity Platform Infinite Apps "






For additional information not covered in this guide or troubleshooting assistance, please review Centrify Online Help or visit the Centrify Customer Portal at support.centrify.com.
 

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.