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KB-8804: Users cannot edit their Profile in the User Portal

App Access Service ,   App Gateway Service ,  

21 February,18 at 07:42 PM


A user is unable to modify Active Directory fields like Mobile Number, Office Number, etc. in their User Portal (Account -> Personal Profile -> Edit)   


Active Directory permissions need to set for Read/Write.


To correct this issue, an administrator should complete the following steps:

1.  Open Active Directory Users and Computers
2.  Open a user that experiences this issue
3.  Click on the Security Tab
4.  Click on SELF
5.  Check Allow for Write Personal information
6.  Click Apply

For additional information not covered in this guide or troubleshooting assistance, please review Centrify Online Help or visit the Customer Support Portal at

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