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KB-8800: Provisioning using the zoneupdate command failed with error as "Failed to retrieve zone object <zonename>.'

Authentication Service ,  

6 June,17 at 06:25 PM

Applies to: All versions of Centrify DirectControl.

Provisioning by executing the zoneupdate command failed with error

C:\Program Files\Centrify\Zone Provisioning Agent\cli\zoneupdate Temp
  ===== Temp =====
  Error: Failed to retrieve zone object Temp


This Active Directory environment has cross domain with one-way trust. The parent domain is and  the child domain is The domain trust the domain The user executing the zoneupdate command is the zone provisioning agent service account from the domain with access to users in that domain, but the computer to be provisioned is in the  domain



In a cross domain with one-way trust. when provisioning manually using the
zoneupdate command, please specify the target domain using the option /d:DomainName or /Domain:DomainName

zoneupdate.exe /p /d|Domain:DomainName <The FQDN of the target domain> 


To preview:

zoneupdate.exe /p /v /log:Verbose / temp

To provision:
zoneupdate.exe /v /log:Verbose / temp

For more information about zoneupdate.exe command and its usage / options, 

a) Execute the command without any option as
b) Please refer the document  Planning and Deployment Guide