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KB-8800: Provisioning using the zoneupdate command failed with error as "Failed to retrieve zone object <zonename>.'

Centrify DirectControl ,  

6 June,17 at 06:25 PM

Applies to: All versions of Centrify DirectControl.

Problem:
 
Provisioning by executing the zoneupdate command failed with error

 
C:\Program Files\Centrify\Zone Provisioning Agent\cli\zoneupdate Temp
  ===== Temp =====
  Error: Failed to retrieve zone object Temp
  

Cause:

This Active Directory environment has cross domain with one-way trust. The parent domain is
abc.com and  the child domain is us.abc.com. The domain us.abc.com trust the domain abc.com. The user executing the zoneupdate command is the zone provisioning agent service account from the domain abc.com with access to users in that domain, but the computer to be provisioned is in the  domain us.abc.com


Workaround: 

Resolution:

In a cross domain with one-way trust. when provisioning manually using the
zoneupdate command, please specify the target domain using the option /d:DomainName or /Domain:DomainName


zoneupdate.exe /p /d|Domain:DomainName <The FQDN of the target domain> 

Example:

To preview:

zoneupdate.exe /p /v /log:Verbose /d:us.abc.com temp

To provision:
zoneupdate.exe /v /log:Verbose /d:us.abc.com temp

For more information about zoneupdate.exe command and its usage / options, 

a) Execute the command without any option as
   
zoneupdate
OR
b) Please refer the document  Planning and Deployment Guide

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