Centrify

Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-8800: Provisioning using the zoneupdate command failed with error as "Failed to retrieve zone object <zonename>.'

Authentication Service ,  

6 June,17 at 06:25 PM

Applies to: All versions of Centrify DirectControl.

Problem:
 
Provisioning by executing the zoneupdate command failed with error

  C:\Program Files\Centrify\Zone Provisioning Agent\cli\zoneupdate Temp
  ===== Temp =====
  Error: Failed to retrieve zone object Temp
  
Cause:

This Active Directory environment has cross domain with one-way trust. The parent domain is abc.com and  the child domain is us.abc.com. The domain us.abc.com trust the domain abc.com. The user executing the zoneupdate command is the zone provisioning agent service account from the domain abc.com with access to users in that domain, but the computer to be provisioned is in the  domain us.abc.com . 

Workaround: 

Resolution:

In a cross domain with one-way trust. when provisioning manually using the zoneupdate command, please specify the target domain using the option /d:DomainName or /Domain:DomainName

zoneupdate.exe /p /d|Domain:DomainName <The FQDN of the target domain> 

Example:

To preview:
zoneupdate.exe /p /v /log:Verbose /d:us.abc.com temp

To provision:
zoneupdate.exe /v /log:Verbose /d:us.abc.com temp

For more information about zoneupdate.exe command and its usage / options, 

a) Execute the command without any option as
   zoneupdate
OR
b) Please refer the document  Planning and Deployment Guide

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.

Related Articles

 articleKB-20210: Common Questions Regarding Centrify DirectControl and CoreOS articleKB-6041: How to show current license type in use by adclient articleKB-6040: How to change the license type in use after adclient successful joined to the AD? articleKB-2094: Failed to retrieve groups from provisioning source (1355) articleKB-6073: How to join the Linux/Unix Centrify Server to Active Directory with specific Computer Role? articleKB-6056: How to report the group policy settings that are in effect for the local computer? articleKB-6038: How to specify the license type to use when joining the server to AD using adjoin? articleKB-7555: Unable to login as root after upgrade to Centrify Suite 2016 (CDC 5.3.0) articleKB-17161: Preparing for the Tenant URL Change to centrify.net