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KB-8741: "Enroll failed, Problems downloading and creating your profile on behalf of [User Name]" error when enrolling a Mac on behalf of a user

App Access Service ,   App Gateway Service ,  

15 June,17 at 09:40 PM


When an administrator enrolls a Mac on behalf of an end user, he may receive the following error:
Enroll failed, Problems downloading and creating your profile on behalf of [User Name] for local user [username] with device ID [XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX]. Check your network connection and try again. Error downloading  profile, err: [%v] eoboUser: [%v] localUser: [%v] hardUUID: [%v] localUserGUID: [%v] HTTP error 400 Bad Request User Name username XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX"

User-added image


The user entered in the "User to Enroll" box is not a valid user in the Centrify Admin Portal.

User-added image


Please make sure to enter a valid username (and domain suffix) that the user uses to log in to the Centrify User Portal.

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