Centrify

Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-8741: "Enroll failed, Problems downloading and creating your profile on behalf of [User Name]" error when enrolling a Mac on behalf of a user

App Access Service ,   App Gateway Service ,  

15 June,17 at 09:40 PM

Problem:

When an administrator enrolls a Mac on behalf of an end user, he may receive the following error:
"Enroll failed, Problems downloading and creating your profile on behalf of [User Name] for local user [username] with device ID [XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX]. Check your network connection and try again. Error downloading  profile, err: [%v] eoboUser: [%v] localUser: [%v] hardUUID: [%v] localUserGUID: [%v] HTTP error 400 Bad Request User Name username XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX"

User-added image



Cause:

The user entered in the "User to Enroll" box is not a valid user in the Centrify Admin Portal.

User-added image



Resolution:

Please make sure to enter a valid username (and domain suffix) that the user uses to log in to the Centrify User Portal.

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.

Related Articles

 articleKB-11171: How to setup and use dzdo instead of sudo articleKB-6041: How to show current license type in use by adclient articleKB-6040: How to change the license type in use after adclient successful joined to the AD? articleKB-6056: How to report the group policy settings that are in effect for the local computer? articleKB-6073: How to join the Linux/Unix Centrify Server to Active Directory with specific Computer Role? articleKB-6038: How to specify the license type to use when joining the server to AD using adjoin? articleKB-7120: Suite 2016.1 Deployment Manager is reporting unsupported CentOS 6.8 articleKB-2359: How to configure a Kerberos based SSO solution in WebLogic & Oracles Http Server ( OHS) environment? articleKB-5929: Does Centrify provide documentation for Administrators who wants to monitor Centrify Server Suite events?