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KB-8601: The outgoing account is empty on DirectAudit Manager console

Auditing and Monitoring Service ,  

1 February,19 at 01:54 PM

Applies to: All versions of Centrify DirectAudit

Problem:

The default "Windows Authentication" outgoing account is null. It causes DA agent's getting offline status on Audit Manager console. 

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Cause:

Empty outgoing account indicates that the backend service account is having trouble reading SQL engine's service account (which happens to be the default outgoing account). 

To understand the outgoing account -
KB-4546: What is the purpose of outgoing account used in DirectAudit


Workarounds:

1, If the DA is in older version of DA (before Suite 2016.1) please ensure SQL server engine is not running under a virtual service account.

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- If the name is in "NT Service\MSSQLxxx" format then it is virtual service account. 


2, Confirm that the backend service account i.e "NT Authority\SYSTEM" is a member of sysadmin fixed server role on the SQL server.
- Use following steps to confirm the backend account:

a. Open SQL management studio and connect to the SQL server hosting Management DB.
b. Expand Databases > Management DB > Programmability > Stored Procedures.
c. Right click on any SP and click Properties.
d. On SP Properties page, look at the value set for "Execute as" (under Description); this is the backend service account.


3, Ensure there is a real outgoing account stored in database. 

- Execute the following stored procedure to figure out the stored outgoing account:

dbo.OutgoingAccountGet

a. Open SQL management studio and connect to the SQL server hosting Management DB.
b. Expand Databases > Management DB > Programmability > Stored Procedures.
c. Right click on dbo.OutgoingAccountGet and "Execute Stored Procedure...".
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--OR--

- Execute following SQL query to figure out the outgoing account:
* Remember to replace "DefaultManagementDatabase" with your real management database name. 

USE [DefaultManagementDatabase]
GO
 
DECLARE              @return_value int,
                                @isWindowsAuthentication bit,
                                @username nvarchar(max),
                                @password nvarchar(max),
                                @userSid varbinary(max),
                                @count int
 
EXEC      [dbo].[OutgoingAccountGet]
                                @isWindowsAuthentication = @isWindowsAuthentication OUTPUT,
                                @username = @username OUTPUT,
                                @password = @password OUTPUT,
                                @userSid = @userSid OUTPUT,
                                @count = @count OUTPUT
                               
                                Print @username 
GO


If the result is null, please restart SQL Server service to pull the outgoing account back. 

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