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KB-8533: Using Centrify DirectControl Access Manger to Test Centrify Cloud Connections to CPS Customer-managed Fails

Authentication Service ,   Privileged Access Service ,  

12 April,17 at 05:03 PM

Applies to:
Centrify DirectControl Suite 2016.1
Testing the Cloud Connector Connection from the DirectControl Access Manager is done by launching Access Manager, right clicking on DirectManage Access Manager, and selecting "Test Centrify Cloud Connection..." from the context menu.
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When this connection is tested, the following error is seen: Unexpected response returned from the cloud service: Exception: Invalid tenant context:
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The full message can be seen in the Access Manager logfile
[ <Unnamed thread> | 4/10/2017 11:38:08 AM ] [ Information ] Serialization failed in processing response content: The data contract type 'Centrify.DirectControl.UI.MMC.TestCloudConnectionCommand+CloudResult' cannot be deserialized because the required data member 'Lib' was not found.

[ <Unnamed thread> | 4/10/2017 11:38:08 AM ] [ Information ] Unexpected response received: {"success":true,"Result":{"Cloud":"17.1.151-Release-2017-01-18T08:08:47-284541","Storage":{"Schema":"Exception: Invalid tenant context: ","Client":"17.1.151-284541","Server":"Exception: Invalid tenant context: 

The cause of the error is due to an internal coding mismatch. 

Ugrading Access Manager to Centrify Server Suite 2017 resolves this issue