Centrify

Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-8460: Adquery doesn't find the user but dzinfo does

Centrify DirectControl ,  

31 March,17 at 04:18 PM

Applies to:
All version of DirectControl.;

Problem:
A user is unable to login with the AD account. Running an AD query shows zone disabled. Running dzinfo finds the user OK.

Cause:
There is s duplicate zone user SCP causing Active Directory to have trouble identifying which user is being called.

Solution:
Find both user names and then use adsiedit to remove the duplicate zone user SCP (it will likely have a ':1' at the end of the name), and then modify the ParentLink of the remaining, correct zone user to point to the correct SID.

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.

Related Articles

 articleKB-6073: How to join the Linux/Unix Centrify Server to Active Directory with specific Computer Role? articleKB-6041: How to show current license type in use by adclient? articleKB-6040: How to change the license type in use after adclient successful joined to the AD? articleKB-6056: How to report the group policy settings that are in effect for the local computer? articleKB-6038: How to specify the license type to use when joining the server to AD using adjoin? articleKB-7555: Unable to login as root after upgrade to Centrify Suite 2016 (CDC 5.3.0) articleKB-3925: How to add Centrify parameter to a group policy articleKB-0547: How to Collect Debug Logs from a DB2 server with the Centrify App Server Plug-in articleKB-3029: Running adquery shows the user's shell as '/sbin/nologin' and user can't login