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KB-8435: How do I unblock a Mobile Device after blocking from the quarantine in O365?

Centrify Identity Service, App Edition ,  

24 March,17 at 11:45 PM

Applies to: 

Centrify Identity Service, App Edition


Question: 

How do I unblock a Mobile Device after blocking from the quarantine in O365?


Answer:

Removing a mobile device from the blocked list requires PowerShell.


1)  Establish a connection to O365 with PowerShell:
 
$msolcred = Get-Credential
$Session = New-PSSession -ConfigurationName Microsoft.Exchange -ConnectionUri https://outlook.office365.com/powershell-liveid/ -Credential $msolcred -Authentication Basic -AllowRedirection
net stop WinRM
net start WinRM
$Session = New-PSSession -ConfigurationName Microsoft.Exchange -ConnectionUri https://outlook.office365.com/powershell-liveid/ -Credential $msolcred -Authentication Basic -AllowRedirection
Import-PSSession $Session
connect-msolservice -credential $msolcred
 

2) Locate the User Identity that owns the Mobile Device that is blocked 

 
Get-MobileDevice 

Or use an available flag to narrow the results

Get-MobileDevice -Mailbox "Domain\User"
 

3)  Use the Identity value from step 2) in the following command to view ActiveSync Devices:
 

Get-CASMailbox -Identity TestUser | fl activesync*

 

4)  Remove the device from the blocked device ID list using the Identity and ActiveSyncBlockedDeviceID's from 3) :
 

Set-CASMailbox -Identity TestUser -ActiveSyncBlockedDeviceIDs @{remove='SAMPLE_ID_VALUE'}


5) Verify your change.  The Device ID should no longer appear in ActiveSyncBlockedDeviceIDs:
 

Get-CASMailbox -Identity TestUser | fl activesync*
 


For additional information not covered in this guide or troubleshooting assistance, please review Centrify Online Help or visit the Customer Support Portal at https://www.centrify.com/support/customer-support-portal.

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.