Centrify

Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-8432: Analyze Environment Fails on Newly Supported Platform

Authentication Service ,  

24 March,17 at 04:01 PM

Applies to:
 
All versions of Centrify DirectControl
 
Problem:
  
Using Deployment Manager to analyze or update a newly supported platform, the analysis fails with the message: Cannot perform the Analyze Environment action on this computer.  This may be because the Analysis Tools packages for this specific OS platform has not been downloaded yet, or this platform is not supported.
  
 User-added image

However, the Deployment Manager is showing that the most recent Analysis Tools are available for the platform.
  
User-added image
  
Cause:
  
Deployment Manager is not updated to a version that supports the platform.
  
Resolution:
  
Upgrade Deployment Manager to the most recent version.

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.

Related Articles

 articleKB-7555: Unable to login as root after upgrade to Centrify Suite 2016 (CDC 5.3.0) article[How To] Enable Symantec VIP MFA for Centrify Server Suite on Linux Part I article[How To] Enable Symantec VIP MFA for Centrify Server Suite on Linux Part III article[How To] Enable Symantec VIP MFA for Centrify Server Suite on Linux Part II articleKB-7861: Failure to analyze via Deployment Manager articleCentrify 17.3 Release Notes articleKB-6041: How to show current license type in use by adclient articleKB-1634: How to analyze core dump using GDB / DBX / MDB debugger articleKB-6040: How to change the license type in use after adclient successful joined to the AD?