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KB-8432: Analyze Environment Fails on Newly Supported Platform

Authentication Service ,  

24 March,17 at 04:01 PM

Applies to:
 
All versions of Centrify DirectControl
 
Problem:
  
Using Deployment Manager to analyze or update a newly supported platform, the analysis fails with the message: Cannot perform the Analyze Environment action on this computer.  This may be because the Analysis Tools packages for this specific OS platform has not been downloaded yet, or this platform is not supported.
  
 User-added image

However, the Deployment Manager is showing that the most recent Analysis Tools are available for the platform.
  
User-added image
  
Cause:
  
Deployment Manager is not updated to a version that supports the platform.
  
Resolution:
  
Upgrade Deployment Manager to the most recent version.

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