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KB-8302: Domains missing in Office365 application in Centrify Administrator portal

App Access Service ,   App Gateway Service ,  

27 March,17 at 03:45 PM


The domains in Office365 WS-Fed + Provisioning are now missing from the app in Centrify Admin portal. How can I add them back?

   User-added image


This will happen if the user specified for authorization in the app to the Office365 tenant is no longer valid (deleted in Office365, or password change, username change, etc). This can be verified by first clicking the Verify button. The following error will show if this is the case.

   User-added image

Additionally, if Provisioning is in use, another error will be displayed on the Provisioning section of the app. 

   User-added image

For additional information not covered in this guide or troubleshooting assistance, please review Centrify Online Help or visit the Centrify Customer Portal at

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