Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-8262: How to collect debug logs from Centrify Agent for Windows for Centrify Support?

Centrify DirectControl ,  

24 February,17 at 03:47 PM

Applies to: All version of Centrify Agent for Windows (DirectAuthorize agent)
 
How to:
For DirectAuthorize debug, please help perform the following steps to collect the TRACE level log for Centrify Support to further investigate the issue:


Centrify Agent for Windows Suite 2017.1 and below:
1) Open DirectAuthorize Agent Control Panel (from start menu -> All Program -> Centrify Server Suite -> Windows Agent Control Panel -> DirectAuthorize)


2) Go to Troubleshooting Tab, click Options, change the Trace Level to "Trace messages", then OK

User-added image


3) Reproduce the issue and access to the log location, by default the location should be:

C:\Program Files\Common Files\Centrify Shared\Logs\

4) Please sort by “Date modified” and send in the latest output files starting with DirectAuthorize_<date> to Centrify Support to further investigate.

Centrify Agent for Windows Suite 2017.2 (3.4.2) and greater:
Please follow page 234 form our documentation:
https://docs.centrify.com/en/css/2017.2/centrify-win-adminguide.pdf

 

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.