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KB-8262: How to Collect Debug Logs from Centrify Agent for Windows

Authentication Service ,  

26 February,18 at 09:58 PM

Applies to: All version of Centrify Agent for Windows (DirectAuthorize agent)
 
How to:
For DirectAuthorize debug, please help perform the following steps to collect the TRACE level log for Centrify Support to further investigate the issue:

Centrify Agent for Windows Suite 2017.1 and below:
1) Open DirectAuthorize Agent Control Panel (from start menu -> All Program -> Centrify Server Suite -> Windows Agent Control Panel -> DirectAuthorize)


2) Go to Troubleshooting Tab, click Options, change the Trace Level to "Trace messages", then OK

User-added image

3) Reproduce the issue and access to the log location, by default the location should be:

C:\Program Files\Common Files\Centrify Shared\Logs\

4) Please sort by “Date modified” and send in the latest output files starting with DirectAuthorize_<date> to Centrify Support to further investigate.

​Centrify Agent for Windows Suite 2017.2 (3.4.2) and greater:
Please follow page 234 from our documentation:
https://docs.centrify.com/en/css/2017.2/centrify-win-adminguide.pdf#page=235&zoom=auto,-348,455
 

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