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KB-8052: Some mobile device actions not working as expected when Exchange Active Sync policy is also enabled

App Access Service ,   App Gateway Service ,  

30 January,17 at 06:31 PM


An Administrator sends commands to enrolled mobile devices, but are not received, or working as expected when an Exchange email account is present using an Exchange Active Sync (EAS) policy as well. (ie. Administrator sends "Reset Password" command to device but this does not remove passcode and prompt for new passcode, but instead requires old passcode to unlock before showing the reset message to User).


This can occur if the EAS policy is more restrictive or else has conflicting settings on the device. (ie. passcode settings which conflict)




To fix this issue, an Administrator should disable the conflicting setting in the EAS policy, or simply disable this policy on the Exchange server and use Centrify policy to enforce the settings instead. 

For additional information not covered in this guide or troubleshooting assistance, please review Centrify Online Help or visit the Customer Support Portal at​

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