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KB-7860: Office 365 Provisioning failure with "Invalid license combination" error in Sync Report

Centrify Identity Service, App Edition ,   Centrify Identity Service, App Plus ,  

15 December,16 at 10:07 AM

Applies to: All versions of Centrify Identity Service


Problem:

The following invalid combination of license error appears in sync report when trying to provision users to Office 365:


Reason: Office 365 returned an invalid combination of licenses error for the following: <LicenseNames>
Message: Service plan configuration violations are detected

For example:


Reason: Office 365 returned an invalid combination of licenses error for the following: O365_BUSINESS_PREMIUM
Message: Service plan configuration violations are detected

Or:


Reason: Office 365 returned an invalid combination of licenses error for the following: ENTERPRISEPACK, VISIOCLIENT. 
Message: Service plan configuration violations are detected

As a result, license(s) cannot be assigned to the users correctly.


Cause:


This is an error message returned from Microsoft indicates that the license combination is invalid and that other licenses must be assigned. The valid license combinations are controlled by Microsoft and are subject to change without notice. Thus there is not 
a programmatic way to validate the valid combinations by Centrify.

In addition, manually assigning the same license combination to the user in Office 365 Admin Portal will also encounter similar error:


 User-added image
 

Resolution:


Please make sure a valid combination of license is selected when assigning the licenses to the user/role in Centrify Office 365 app:

User-added image



To find out the valid combinations of license, it is suggested to:


1. Try to manually assign the same invalid license combination to the user in Office 365 Admin Portal. The error message might indicate which license(s) is/are missing. Take the above screenshot of Office 365 Admin Portal as an example, the error message states that:

To assign a license that contains Office Online, you must also assign one of the following service plans: OneDrive for Business (Plan 1), SharePoint Online (Plan 1).


2. Search for any Office 365 KB article online that can provide the details of different license types or consult Office 365 . Take the sync error below as an example:

Reason: Office 365 returned an invalid combination of licenses error for the following: ENTERPRISEPACK, VISIOCLIENT. 
Message: Service plan configuration violations are detected


According to:

https://products.office.com/en-us/visio/microsoft-visio-volume-licensing-visio-for-multiple-users

(Link provided as a courtesy)

Visio Services licensing information:

Visio Services is licensed as part of SharePoint, specifically the SharePoint Enterprise CAL, Office 365 Enterprise E3, and SharePoint Online Plan 2.

A visio license natively includes a SharePoint license. Therefore, if the license assignment is configured as

i
. assign Visio license to the user;
ii. assign E3 license to the user but unselect the Sharepoint license within the E3 bundle


with the Visio license assigned (which natively includes a SharePoint license) it is not possible to disable the Sharepoint license within the E3 bundle. This is a example of invalid license combination and will lead to provisioning failure with the above error.

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