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KB-7839: Error "Failed to set credentials" when trying "Push Password Management" feature for a non-existing Windows Service

Centrify Privilege Service ,  

30 December,16 at 11:50 PM

Applies to:
Centrify Privilege Service with Cloud Connector version 16.11.158 

Problem:
While using the Centrify Privilege Manager portal under the “Application” section when attempting to use the “Push Password Management” feature on a service that doesn’t exist you will get an ambiguous error which doesn’t clearly explain what is going wrong. In the example above instead of getting a message clearly stating the application does not exist you get the following:

step 4.jpg - Latest 11/04/2016 1:15 AM - Ella Liu

Cause:
This is a known issue with Centrify Privilege Service.  

Resolution: 
Please note the above pattern and any of the following reasons could explain the behavior:

1) Firewall issue
2) Service Account does not exist

 

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