Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >

KB-7839: Error "Failed to set credentials" when trying "Push Password Management" feature for a non-existing Windows Service

Privileged Access Service ,  

30 December,16 at 11:50 PM

Applies to:
Centrify Privilege Service with Cloud Connector version 16.11.158 

While using the Centrify Privilege Manager portal under the “Application” section when attempting to use the “Push Password Management” feature on a service that doesn’t exist you will get an ambiguous error which doesn’t clearly explain what is going wrong. In the example above instead of getting a message clearly stating the application does not exist you get the following:

step 4.jpg - Latest 11/04/2016 1:15 AM - Ella Liu

This is a known issue with Centrify Privilege Service.  

Please note the above pattern and any of the following reasons could explain the behavior:

1) Firewall issue
2) Service Account does not exist