Centrify

Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-7838: Text is not cleared when switching between different MFA authentication methods

Authentication Service ,  

30 March,17 at 11:22 PM

Applies to:
Centrify Agent for Windows 5.3.1 and higher on Window 10 and Windows 2012 DataCenter Edition 

Problem:
When switching to a different authentication method upon MFA login, if the text entry was not cleared before the different authentication method was selected, MFA login will fail.

Examples below to show switching from Security Question authentication method to OATH OTP client authentication method:

Login Windows client > select "Security Question" for MFA

screenshot1.jpg - Latest 07/26/2016 12:14 AM - Lavender Cheng

The answer for security question was not removed and was remembered.

screenshot3.jpg - Latest 07/26/2016 12:14 AM - Lavender Cheng


Cause:
This is a known issue with the Agent for Windows MFA.

Resolution:
Centrify is currently researching solutions to this issue and will update this KB as more information is available. For now please contact Centrify Support for further assistance. 

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.

Related Articles

 articleKB-7555: Unable to login as root after upgrade to Centrify Suite 2016 (CDC 5.3.0) articleKB-6056: How to report the group policy settings that are in effect for the local computer? articleKB-6073: How to join the Linux/Unix Centrify Server to Active Directory with specific Computer Role? articleKB-3925: How to add Centrify parameter to a group policy articleKB-0983: authentication fails via ssh when "password" method is used articleKB-6041: How to show current license type in use by adclient articleKB-6040: How to change the license type in use after adclient successful joined to the AD? articleKB-6038: How to specify the license type to use when joining the server to AD using adjoin? articleKB-3001: Troubleshooting Group Policy issues on Mac systems.