Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >

KB-7728: Zones have disappeared in Access Manager

Authentication Service ,  

14 November,16 at 05:37 PM

Applies to:

All Versions of Centrify DirectManage Access Manager


After installing a new instance of Access Manager, the zones have disappeared.  How can they be restored?

Access Manager screen after installing new instance showing no zones


The zones just need to be reopened. That can be done in a few different ways.

1) By right clicking on zones and choosing the Open Zone option.

picture showing the option when right clicking on Zones

2) By choosing the Add Zone to Console option.

Screenshot showing the option to Add existing zones to Access Manager

3) Or by right-clicking on DirectManage Access Manager and choosing Options.

screenshot showing right-clicking on zones and choosing options

On the Options tab, check the Load All Zones Checkbox to load all your zones.

screenshot of the options tab showing the load all zones checkbox