KB-7728: Zones have disappeared in Access Manager

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KB-7728: Zones have disappeared in Access Manager

Product:

Centrify DirectControl ,

Published:

14 November,16 at 05:37 PM

Rating:

Applies to:

All Versions of Centrify DirectManage Access Manager

Question:

After installing a new instance of Access Manager, the zones have disappeared. How can they be restored?

Access Manager screen after installing new instance showing no zones

Answer:

The zones just need to be reopened. That can be done in a few different ways.

1) By right clicking on zones and choosing the Open Zone option.

picture showing the option when right clicking on Zones

2) By choosing the Add Zone to Console option.

Screenshot showing the option to Add existing zones to Access Manager

3) Or by right-clicking on DirectManage Access Manager and choosing Options.

screenshot showing right-clicking on zones and choosing options

On the Options tab, check the Load All Zones Checkbox to load all your zones.

screenshot of the options tab showing the load all zones checkbox