Centrify

Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-7703: Access Manager 5.3.1 'show effective users' on SFU hierarchical zone empty

Centrify DirectControl ,  

27 October,16 at 11:45 PM

Applies to: DirectManage 5.3.1 

Problem: 
After upgrading Access Manager to 5.3.1, unable to see any users when choosing 'show effective users' on SFU hierarchical zone from the zone level or the computer level.

User-added image

Cause:
SFU hierarchical zone does not support local account but 'show effective users' dialog still will search local account. 

Workaround:
Remove the check mark next to 'show local users', AD users will then populate and show.

User-added image

Resolution:
Fixed in 2017

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.

Related Articles

 articleKB-7555: Unable to login as root after upgrade to Centrify Suite 2016 (CDC 5.3.0) articleKB-7457: Show effective user rights for computer shows empty articleKB-7301: Upgrading Access Manager 5.2.2 and below to 5.3.1 show effective user rights blank articleKB-6041: How to show current license type in use by adclient? articleKB-5180: Does PowerShell module support with DirectControl in classic zones? articleKB-6073: How to join the Linux/Unix Centrify Server to Active Directory with specific Computer Role? articleKB-6040: How to change the license type in use after adclient successful joined to the AD? articleKB-6056: How to report the group policy settings that are in effect for the local computer? articleKB-6038: How to specify the license type to use when joining the server to AD using adjoin?