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KB-7687: How to enable on-premises CPS logging

Privileged Access Service ,  

4 January,17 at 12:42 PM

Applies to:

All version of on-premises Centrify Privilege Service

Question:

How to enable logging for on-premises Centrify Privilege Service and send the necessary log files for Centrify support team to further investigate?


Answer:

Centrify has a built-in Powershell script comes with the package that record the information that needs for troubleshooting. A PowerShell script (capture_diagnostics.ps1) is provided with Centrify Privilege Service to record information about the following areas:

  • The product registry hive from HKLM\Software\Centrify.

  • The cisdb database.

  • Centrify log files for the cloud connector, lrnode, web, and installation log4net.

To save Centrify Privilege Service diagnostic information using the capture_diagnostics.ps1 script, please perform the following:

  1. Open a PowerShell console window as Administrator.

  2. In the PowerShell console, change to the Centrify Privilege Service scripts folder. The Scripts folder is located in the installation folder that was specified during Centrify Privilege Service installation. Or, if the default installation location was selected, the Scripts folder is in:

C:\Program Files\Centrify\Centrify Identity Service\scripts

C:\Program Files\Centrify\Centrify Identity Platform\scripts (For version 16.12 or higher)
  1. Run the capture_diagnostics.ps1 script:

.\capture_diagnostics.ps1

When the script finishes, output is saved in a file named diag-gid-date.zip and send it back to Centrify support to further investigate the issue.
 

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