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KB-7673: Error "Handle is invalid" when using service account to run Application

Centrify DirectControl ,  

26 October,16 at 03:06 PM

Applies to:
DirectAuthorize 3.3.1 on Windows 2012 and Windows 2012R2

Problem:
Customer is trying to assign a service account to run the SQL service on a workstation. However "The handle is invalid" error will appear when attempts to change the "Logon as" at Services. Error happens on all other services(Not only SQL) and only appears after Centrify DirectAuth is installed.(See screenshot below)

 

Capture.PNG - Latest 08/24/2016 8:16 AM - Ivan Chan

Cause:
Microsoft Services.exe failed to load Centrify's dzkerberos.dll. 

Workaround:
Change the username format to DOMAIN\USERNAME instead of the default USERNAME@DOMAIN

This will allow to change the Log On as account without the "Handle is invalid" error.

Therefore, the current workaround are:
1) Uninstall DZagent
2) Change the user format to domain\username

Resolution:
This is going to be fixed in ServerSuite 2017

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