Centrify

Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-7604:Can a user other than the system administrator start provisioning?

App Access Service ,  

12 October,16 at 06:29 PM

Applies to:  All versions of Centrify Identity Service

Problem:   User encounters the following error when when they press the "start sync" button.

User-added image
 
Cause:  User is not in the system administrator role 

Workaround:  

 A system administrator adds user into the system administrator role 
  1. Login to cloud manager with the account in the system administrator role
  2. Click "Roles" on the top menu
  3. Select 'System Administrator"
  4. Click "Members"
  5. Click 'Add"
  6.  Search for the user you would like to add him/her to the "System Administrator" role and click "Add"
  7.  Refresh the page and see if the user appears in the "members list" under system administrator. If the answer is "yes",user has been successfully added into the System Administrator role.
 
Additional Information:
 
System administrator role permissions

The sysadmin role members have access to all Cloud Manager tabs and the Centrify Cloud Connector Configuration Program settings and are the only administrators who can perform the following tasks:

●Add users to or remove them from the sysadmin role.
●Modify the Account Customization tab on the Settings page in Cloud Manager.
●Modify cloud connector settings in the Cloud Connectors tab on the Settings page in Cloud Manager.
●Modify policy sets.

These rights cannot be assigned to other roles.

So please ensure that user has to be system administrator before adding other users to the sysadmin role.

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.

Related Articles

 articleKB-6041: How to show current license type in use by adclient articleKB-6040: How to change the license type in use after adclient successful joined to the AD? articleKB-6056: How to report the group policy settings that are in effect for the local computer? articleKB-6038: How to specify the license type to use when joining the server to AD using adjoin? articleKB-6073: How to join the Linux/Unix Centrify Server to Active Directory with specific Computer Role? articleKB-6642: Getting started with 802.1X for Mac - Configuration Overview articleKB-3925: How to add Centrify parameter to a group policy articleKB-7555: Unable to login as root after upgrade to Centrify Suite 2016 (CDC 5.3.0) articleKB-3000: Troubleshooting login issues on Mac systems.