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KB-7564: Users are provisioned to Office 365 even they are not in any provisioning role

App Access Service ,  

7 October,16 at 11:40 AM

Applies to: All versions of Centrify Identity Service


AD users who are not added to any provisioning role in Office 365 application are still getting provisioned to Office 365.

Following message will be logged for such users in sync report:

Sync Report Summary: Office 365

   User updated: (c329c106-28aa-4f8f-8b5c-594ba21a1b76) =>
         Reason: Created/Updated user/related object in O365.


When Hybrid mode is enabled in Provisioning page, and 'Users' option is ticked for specific domain as below, all the AD users from this AD domain will be monitored. That means even the user is not in any provisioning role, it will still be synced to Office 365without assigning any license. It will be treated as related user

User-added image

From the sync report:

processSyncUser: User belongs to the roles: Everybody

SyncRelatedUserInternal: User has no matched licensed role but is a related user.

It means that, even there is no match licensed role for the user, the user is treated as a related user (because the "Users" checkbox under Hybrid Exchange mode was checked), and the user will be sync'ed to Office 365 without license.


If it is not intended to sync all those users to Office 365, follow the steps below to de-provision the unwanted users:

1. Setup the appropriate deprovisioning rule for the event "User Removed from Role or Provisioning". 

2. Uncheck the Users option for specific AD domain and save the change.

3. Trigger a sync on those unwanted users, and the users will be deprovisioned from Office 365 according to the rule you set up in Step 1 above.

User-added image

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