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KB-7414: Using the Centrify Trust Page to Check Service Status

Centrify Identity Service, App Edition ,   Centrify Identity Service, App Plus ,   Centrify Privilege Service ,  

16 January,17 at 11:12 PM

Question:

How can administrators determine the cloud pod in use and health status for a specific Centrify Cloud tenant instance? Is there a process or web page that can display service health for a specific pod?



Answer:

Centrify is proud to provide customers a web-based status page that provides service health data and alert subscription options at trust.centrify.com. Administrators can choose to subscribe for alerts for a specific pod when scheduled maintenance is performed or service status changes.

The Service Status table lists all the pods grouped by geographical regions. Pod status is indicated by a color=coded disc, indicating its current condition:

 Green: Operational. All services are working properly
 Yellow: Degraded performance. Service is available with degraded performance. 
 Orange: Partial Outage. Service is unavailable to some customers on this pod. 
 Red: Major Outage. Service is unavailable to most customers on this pod.

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How to Identify the specific pod for a cloud tenant:
 
1. Log in to Cloud Manager as a Cloud Administrator. (https://cloud.centrify.com/manage) 
2. In the upper right, select the drop down arrow on the display name of the logged in Administrator, and then choose "About"

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3. Under the Region section, you will see the pod information here, including podscape and geographic location:

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How to check pod health status:

 
Next, to check the up to date health for this pod, browse to Centrify Trust to check the current health status of the pod. 

To access Centrify Trust, please visit here;

Trust.Centrify.com

To receive automated alerts, use the "Subscribe To Updates" option.

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For additional information not covered in this guide or troubleshooting assistance, please review Centrify Online Help or visit the Customer Support Portal at https://www.centrify.com/support/customer-support-portal/

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.