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KB-7301: Upgrading Access Manager 5.2.2 and below to 5.3.1 show effective user rights blank

Centrify DirectControl ,  

10 August,16 at 11:01 PM

Applies to: Applies to Centrify DirectManage Access Manager 5.3.1 

Problem:
After upgrading Centrify DirectManage Access Manager to Sever Suite 2016.1 (5.3.1), the show effective user rights function populates blank. 


Cause:
In Suite 2016.1 Centrify added a feature to manage local users and local groups. During the upgrade process the container for local groups and local users in each zone is left out. This then results show effective users to display blank

Resolution:
Upgrade Centrify Access Manager to a newer version

Please note:
KB-8348: Access Manager 5.4.0 Loads Zones very slowly

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