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KB-7230: How to change or update a login suffix between cloud tenants

Authentication Service ,   App Access Service ,  

20 July,16 at 05:36 PM

Applies to: Centrify Identity Service, App Edition

This article will outline the steps used to deactivate a login suffix from a cloud tenant for use in another cloud tenant. Administrators may need to perform these actions if a new cloud tenant is created for testing or other purposes.When attempting to add or create a login suffix for a cloud tenant, the following error may be displayed if the suffix is already in use by another tenant:

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There are two different methods to manage login suffix entries:
  • Delete the login suffix 
  • Rename the login suffix 

In order to perform the below actions, Administrators will need the ability to login to each tenant's Cloud Manager to be updated and be a member of the System Administrator (sysadmin) role.

Note: If unable to login or recover the default cloud admin account provided during tenant registration and do not have a cloud connector to process Active Directory login for alternate administrators, please contact Centrify support for assistance.

Delete Login Suffix

Administrators may choose to delete a login suffix from a cloud tenant via the Cloud Manager settings menu if no user accounts are configured to use the suffix. Cloud Manager displays an error message if you try to delete a login suffix that still has user accounts. To delete a login suffix, remove all of its user accounts or modify the accounts to use a different suffix.

For more information, please refer to the online help section Managing users - Deleting Accounts

Rename Login Suffix

This option provides the easiest method to allow the login suffix to be used by another cloud tenant. Simply rename the login suffix to something like "MySuffix-old" or append with any characters in a similar manner. The only requirement for a login suffix to be used with a tenant is the suffix name must be unique.

As example, changing a login suffix named "" to "" allows the use of suffix "" with a different tenant since the value is unique and no longer used by any other tenant.

For additional information, please refer to the online help section Modifying a login suffix.

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For additional information not covered in this guide or troubleshooting assistance, please review the
Centrify Online Help or Customer Support Portal at

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