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KB-7040: When Creating a New Audit Store Database it Immediately Goes Offline

Auditing and Monitoring Service ,  

21 June,16 at 04:20 PM

Applies to: Centrify Enterprise Server Suite 2016

Problem:
When creating an audit store in the DA console, it immediately shows offline in the Access Manager console but it the database shows online in SQL Management Studio.

Resolution:
The easiest way to resolve this is to upgrade to Enterprise Server Suite 2016.1 as the bug has been fixed in that version, but if that's not possible, here are 2 workarounds that can be implemented until an upgrade can be completed:

1) Open SQL configuration manager and change the SQL service account to Network Service
or
2) Change the outgoing account to use SQL authentication

After completing either of these, please refresh the audit store page in the console. It should now show online.

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