Centrify

Tips for finding Knowledge Articles

  • - Enter just a few key words related to your question or problem
  • - Add Key words to refine your search as necessary
  • - Do not use punctuation
  • - Search is not case sensitive
  • - Avoid non-descriptive filler words like "how", "the", "what", etc.
  • - If you do not find what you are looking for the first time,reduce the number of key words you enter and try searching again.
  • - Minimum supported Internet Explorer version is IE9
Home  >
article

KB-7037: After Enabling MFA the User is Unable to Login

Auditing and Monitoring Service ,   Authentication Service ,   DirectSecure ,  

21 June,16 at 04:29 PM

Applies to: All version of Centrify Server Suite using MFA.

Problem:
After enabling MFA, any user who selects the option to use MFA is unable to login at all.

Resolution:
The accounts only have a security question setup for MFA. The account also must have at least a phone number setup on it and, preferably, a phone number and email address. When those are added, MFA should work properly.

Still have questions? Click here to log a technical support case, or collaborate with your peers in Centrify's Online Community.

Related Articles

 article[How To] Enable Symantec VIP MFA for Centrify Server Suite on Linux Part I article[HOWTO] Guide to Enabling MFA for PowerShell Remoting articleKB-20210: Common Questions Regarding Centrify DirectControl and CoreOS articleKB-7555: Unable to login as root after upgrade to Centrify Suite 2016 (CDC 5.3.0) article[How To] Enable Symantec VIP MFA for Centrify Server Suite on Linux Part III article[How To] Enable Symantec VIP MFA for Centrify Server Suite on Linux Part II articleKB-6073: How to join the Linux/Unix Centrify Server to Active Directory with specific Computer Role? articleKB-6056: How to report the group policy settings that are in effect for the local computer? articleKB-11071: Logging Into a Windows Machine that is MFA Enabled, the Message is Seen "Unable to load profile: Profile does not exist"