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KB-6979: "Unable to create Mobile Account" error displayed when attempting to create a mobile user acocunt for Mac OS X

Mac & PC Management Service ,  

22 June,16 at 03:07 PM


When administrators configure policy options to enable and create mobile user accounts for Mac OS X, an error may be displayed:

           Unable to create Mobile Account. Your FileVault home can't be reached because a folder with the same name already exists.
            User-added image


This message may be displayed if the administrator has configured the mobile account policy "Configure mobile account options" and selects the option for “Encrypt contents with FileVault" as shown in the below image. This setting is not required to enable FileVault2 on the Mac.
User-added image


To enable automatic mobile user account creation during log in, administrators will need configure this policy "Configure mobile account options" setting to “Not Enabled.” The Administrator should instead use the GPO for enabling FileVault2 using the Computer Configuration GPO. (Often, this setting is already configured).

Once the policy is set to “Not Configured,” the policy should reflect this.

User-added image
Next, on the Mac, the Administrator should log in and refresh Group Policy using Terminal. To do this, run the following command in Terminal:
Once complete, Log out and then log in as the User which will have a Mobile Account created. When prompted to "Create mobile account" again, select "Create Now" to do so.  

          User-added image

Once logged in, the User or Administrator can confirm the Mobile Account was created by checking in System Preferences > Users & Groups > and the Network User will be shown as “Mobile”

          User-added image

For more information on how to configure FileVault2 using group policy, please refer to the following article:

For more information on setting the Group Policy Object to configure Mobile Users , please refer to the following article:
And for mobile accounts where there is not a corresponding network home folder (for Home Sync) , please refer to the following article:

For additional information not covered in this guide or troubleshooting assistance, please review the
Centrify Online Help or Customer Support Portal at

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