When attempting to enroll or sign in using the Centrify for Mobile app on either iOS or Android, User gets an error saying, "Invalid SSL Certificate Detected, Network or Device is compromised"
Applies to: Centrify Identity Service (version 16.1 and higher)
Question: When a User tries to enroll or sign in to the Centrify app on iOS or Android, they receive an error, "Invalid SSL Certificate Detected, Network or Device is compromised." this occurs when the User tries to authenticate using their credentials. Is this expected behavior or a known issue?
Answer: This error can be displayed in the Centrify mobile app when the app settings Sign-in URL is changed from the default URL of "https://cloud.centrify.com" to some other address, such as the tenant specific URL for the Cloud Manager, ie. "https://AAH0191.my.centrify.com" and should not be changed.
A warning message will be displayed that changing the URL may prevent authentication but this will not prevent the URL from being changed. If this field has been edited previously, open the Centrify for Mobile app and click the Settings icon. Click "Sign in URL" and be sure it only contains, "https://cloud.centrify.com". After completing the change, re-attempt device enrollment or app login.