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KB-6350: When Retrieving Data from the Domain Controller for Report Services, the Snapshot Control Panel Displays the Error: "The server is unwilling to process the request"

Authentication Service ,  

1 February,18 at 08:09 PM

Centrify Report Services takes data from Active Directory at a particular point in time, sometimes referred to as a snapshot. The data synchronization service puts the ActiveDirectory data into tables in the reporting database.  While performing the synchronization with the Domain Controller, the Data SnapShot Control Panel displays the error: "The server is unwilling to process the request"

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The error also appears in the logfile:
[2015-08-21 10:53:25.714 +0800] Centrify.Report.Service.exe[3596,10] Error: SyncServer.DoSynchronization: Failure during synchronize domain a9f1r1.test, DC: a9d1-w2k12r2.a9f1r1.test.
[2015-08-21 10:53:25.714 +0800] Centrify.Report.Service.exe[3596,10] Error: SyncServer.DoSynchronization: Reason: The server is unwilling to process the request.

The issue is due to insufficient memory on the Domain Controller.  The DC is unable to allocate enough memory for AD caching.

Follow the memory requirements recommendations in the Centrify Reports Administrator's Guide