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KB-6311: How does Centrify provide Fault Tolerance and Disaster Recovery?

Privileged Access Service ,  

11 March,20 at 08:45 AM

Applies to: All versions of Centrify Privileged Access Service

How does Centrify provide Fault Tolerance and Disaster Recovery?


Fault tolerance is provided at multiple layers within the Centrify cloud service.

Web and API services for each pod are provided by a pool of virtual systems, and traffic is automatically balanced across the pool. If a system goes down, it is automatically replaced with a new pool member. Likewise, a separate pool services asynchronous background jobs, and operates the same; in the event of a system failure, a new system is automatically provisioned and added to the pool. A system failure of this type has no user impact, and the cloud service continues to function without interruption.

Storage for each region is also configured with redundancy, using the features provided by our hosting partners and relevant to the storage technology. Component failures are tolerated and seamlessly recovered without impact to the cloud service.

Multiple availability zones are used in each region, making use of completely separate buildings, connectivity, and power infrastructure, even within the same region. Pools of compute resources and components of storage are spread across these zones, allowing for an entire data center outage without service impact.

In order to protect against a region-level disaster, data for each pod is replicated to another data center in a different geographical area, but within the same country, wherever the available technology allows. The following table shows the Primary and DR sites for each pod containing Centrify customer data. This information is subject to change based on current operating status.
North America East
Pod NamePrimary Data CenterDR Data Center
North America West
Pod NamePrimary Data CenterDR Data Center
Pod NamePrimary Data CenterDR Data Center
Pod NamePrimary Data CenterDR Data Center
Pod10Sao PauloVirginia
Pod NamePrimary Data CenterDR Data Center
APACSingaporeHong Kong
Japan East
Pod NamePrimary Data CenterDR Data Center
Pod15 TokyoOsaka
Pod NamePrimary Data CenterDR Data Center
Pod17New South WalesVictoria

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For additional information not covered in this guide or troubleshooting assistance, please review Centrify Online Help or visit the Customer Support Portal at


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