Centrify Identity Service
This article will outline the general steps to troubleshoot and diagnose common issues related to Centrify for Office 365. Each section below will provide recommended steps for many symptoms experienced by end users and administrators when configuring and deploying Office 365 for the first time.Note:
The below information is also contained within the attached Office 365 Troubleshooting Flowchart at the bottom of this article.
Before attempting to diagnose issues with Office 365, administrators should first review article KB-6028: Getting Started with Office 365 and the Centrify Identity Service - Configuration Overview
. Many common issues can be a result of incomplete or incorrect configuration.
Most issues with Centrify for Office 365 can be identified into four primary components as shown below. Select the issue link that best matches your issue symptoms. Section One: Authentication Issues
- issues with user login to Centrify portals, rich desktop applications or Office 365 Section Two: Configuration Issues
- Issues related to setup of the Office 365 application in the Centrify Admin Portal Section Three: Policy Issues
- Issues related to application policy restrictions Section Four: Provisioning Issues
- Issues related to user or resource object sync between Active Directory and Office 365Section One:Authentication Issues
This section will assist administrators with diagnosing issues with user login and authentication to the Centrify User Portal, OWA, Office desktop applications (Outlook, Skype, etc.) or Microsoft ActiveSync.
Section Two:Configuration Issues
This section will help troubleshoot common issues with configuration of the Office 365 app within the Centrify Admin Portal.
Section Three:Policy Issues
This section is intended to diagnose issue related to application policy settings within the Centrify Admin Portal app settings.
Section Four:Provisioning Issues
This section will assist with common synchronization issues between Active Directory and Office 365 using Centrify provisioning.
For additional information not covered in this guide or troubleshooting assistance, please review the Centrify Online Help or Customer Support Portal at https://www.centrify.com/support/customer-support-portal/