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KB-6159: Using a service or a user account to run the Centrify connector service will create a Windows profile.

App Access Service ,   App Gateway Service ,  

9 November,16 at 10:41 PM

Applies to: Centrify Identity Service, App Edition and App Plus


Our organization is using the Centrify Cloud Connector to authenticate Active Directory user accounts. We noticed the server that hosts the service displays an unexpected user profile folder under C:\Users and appears to match the service account used to run the service. Why does the account running the Connector Service create a Windows Profile?


The service or user account used to run the "Centrify Cloud Connector" service will create a Windows Profile set of folders on the server host when the service is started, even if the user has never performed local or remote login. This behavior is by design. Additional information about Windows Service accounts is available from this Microsoft link.

User-added image

You will see this profile created under the "System Properties" > "User Profiles":

User-added image

A user profile set of folders will also be displayed at C:\Users\<servicename>

User-added image

For additional information not covered in this guide or troubleshooting assistance, please review Centrify Online Help or visit the Customer Support Portal at

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