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KB-6154: Password update failed. Password reset is currently not enabled for AD users

App Access Service ,   App Gateway Service ,  

15 January,18 at 07:31 PM


Administrators may receive the following error when attempting to set password for Active Directory users from the Centrify Cloud Manager:

Password update failed. Password reset is currently not enabled for AD users"


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This scenario can occur if the policy options for account Self-Service are not configured for Active Directory user accounts.

For additional information, please refer to the online help section: How to configure user self-service options


In order to reset Active Directory passwords from the Cloud Manager, administrators must configure user Self-Service policy options. By default, only cloud-based account types are allowed to perform password resets unless the administrator specifies the policy should also apply to Active Directory account types.

To enable the password reset self-service options:
1. Log in to Cloud Manager, click the Policies tab, and select the policy set.
2. Click User Security Policies > Self Service.
3. Select Yes in the Enable account self service controls drop-down.
4. Enable the Password Reset option.

Note: Password reset for Active Directory users feature requires the account that runs the Cloud Connector service has delegated permissions to perform password reset actions within Active Directory.

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For additional information not covered in this guide or troubleshooting assistance, please review Centrify Online Help or visit the Customer Support Portal at

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