Administrators may receive the following error when attempting to set password for Active Directory users from the Centrify Cloud Manager:
"Password update failed. Password reset is currently not enabled for AD users"
This scenario can occur if the policy options for account Self-Service are not configured for Active Directory user accounts.
For additional information, please refer to the online help section: How to configure user self-service options
In order to reset Active Directory passwords from the Cloud Manager, administrators must configure user Self-Service policy options. By default, only cloud-based account types are allowed to perform password resets unless the administrator specifies the policy should also apply to Active Directory account types.
To enable the password reset self-service options:
1. Log in to Cloud Manager, click the Policies tab, and select the policy set.
2. Click User Security Policies > Self Service.
3. Select Yes in the Enable account self service controls drop-down.
4. Enable the Password Reset option.
Note: Password reset for Active Directory users feature requires the account that runs the Cloud Connector service has delegated permissions to perform password reset actions within Active Directory.
For additional information not covered in this guide or troubleshooting assistance, please review Centrify Online Help or visit the Customer Support Portal at https://www.centrify.com/support/customer-support-portal/