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KB-6153: The access token is no longer valid

App Access Service ,   App Gateway Service ,  

15 January,18 at 07:19 PM


Our organization is using Centrify to provide single sign-on with Box. Administrators might run into issues provisioning users to the Box application. Please check the job report received via email. The following is seen:

Sync Report Summary: Box 

User failed: (ab01c2d3-ef4g-56h7-89i0-1jkl23456m78) => 
The access token is no longer valid. Please re-authorize Centrify to provision users to this application. 


When the App is first configured, administrators are being redirected to the Box's website to authenticate. After some time, the OAuth access token for provisioning will expire. When it does, a notice is included in directory synchronization emails and displayed on the provisioning page of Box:

User-added image


When this happens, administrators will simply need to re-authorize Centrify to continue provisioning users for the Box accounts. To do so, log into the Cloud Admin portal. Under Apps, click on Box. Go to Provisioning on the left hand side and click on the "Re-authorize" button.

Please refer to our online help for reference:

For additional information not covered in this guide or troubleshooting assistance, please review Centrify Online Help or visit the Customer Support Portal at

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