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KB-6147: How does Centrify determine the selection of which cloud connectors to use?

App Access Service ,   Privileged Access Service ,  

12 April,16 at 10:59 AM

Applies to: Centrify Identity Service, Centrify Privilege Service


Our organization uses Active Directory to manage users and we have multiple cloud connectors installed at both our primary and remote locations for failover and redundancy. How does the Centrify Cloud Service determine the "best" or optimal connector to select when several have been installed?


For customers using Active Directory, the selection of which cloud connectors to use has been improved starting with version 16.1. Now the connector health is monitored and the higher performing connectors are selected more frequently. The actual connector being used is still random, but the selection is weighted towards the higher performing connectors.

For additional information not covered in this guide or troubleshooting assistance, please review Centrify Online Help or visit the Centrify Customer Portal at

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